

1. How is this low-profile diverter installed onto a suspended ceiling grid?
Installation is very straightforward. The diverter uses the included hook-style ceiling clips which are simply secured onto the existing metal framework of the drop ceiling. These clips hold the tarp firmly in place beneath the leak, allowing for quick deployment without the need for additional tools or complex hanging mechanisms.
2. Is the drainage hose included with the purchase, and how long is it?
Yes, the necessary drainage hose is conveniently included with this system. It's a generous 762cm (7.62 metres) of clear PVC hose. This substantial length ensures you can easily channel the diverted liquid away to a distant floor drain or designated storage tank.
3. What prevents the tarp from sagging under the weight of collected water?
The diverter incorporates internal fibreglass support rods. These rods are inserted into sleeves built into the tarp and serve to maintain the taut, square shape of the diverter. This structural reinforcement is critical, preventing the material from bowing or sagging and ensuring water consistently flows towards the central outlet.
4. The flow rate is listed at 4 litres per minute; is this sufficient for larger leaks?
The 4 litres per minute flow rate is considered highly effective for managing the typical water ingress encountered in office or commercial drop-ceiling environments, such as condensation or minor pipe leaks. For extremely high-volume, catastrophic roof failures, we would typically recommend a higher-capacity roof diverter, but this unit handles the intended applications admirably.
5. Can this system be moved and reused easily after the leak has been repaired?
Absolutely. Designed for both temporary and long-term use, the nonpermeable, heavy-duty construction is designed to withstand multiple deployments. The ceiling clips allow for quick removal, and the vinyl-coated material can be cleaned and stored, making the unit a reusable, long-term asset.
All our products are dispatched from the United Kingdom, with most items arriving within 3-5 working days. For custom-made or made-to-order items, delivery times may vary, and any exceptions will be clearly indicated during the checkout process.