Payment Policy

Effective Date: 08/10/2024

Thank you for shopping with Cocus. This Payment Policy outlines the terms and conditions regarding the payment methods available, billing process, and related financial matters when purchasing products from our store.

Accepted Payment Methods

At Cocus, we offer a range of secure and convenient payment options for our customers. We accept the following payment methods:

  • Shopify Payments (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Currency

All transactions on our website are processed in Great British Pounds. If you are purchasing from outside the United Kingdom, your payment provider may convert the amount into your local currency. Please note that exchange rates and foreign transaction fees may apply, depending on your bank or credit card provider.

Payment Security

We take the security of your payment information very seriously. All payments made through our store are encrypted using Secure Socket Layer (SSL) technology to ensure that your data is fully protected.

We do not store any sensitive payment details such as credit card numbers. Shopify Payments and our third-party payment processors handle all payment information securely, in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS).

Payment Authorisation

When placing an order, the total amount (including shipping and taxes) will be displayed at checkout. By submitting your order, you authorise Cocus Products LTD to charge the provided payment method for the total amount.

If your payment is unsuccessful or declined, we will notify you immediately. You will need to provide an alternative payment method to complete your purchase.

Billing and Order Processing

Once payment is authorised and verified, we will begin processing your order. 

If any issues arise with your payment or billing information, we will contact you to resolve the matter and ensure the smooth processing of your order.

Taxes and Duties

All applicable sales taxes will be calculated and displayed at checkout.

Refunds and Returns

Please refer to our Refund Policy for detailed information regarding refunds and returns. Any refunds issued will be processed back to the original payment method. Depending on your payment provider, it may take 7 days for the funds to appear in your account.

Disputes and Chargebacks

We encourage customers to contact us directly at info@cocus.co.uk if there are any issues with their order. In the event of a chargeback or dispute, we will work with you to resolve the matter as quickly and fairly as possible.

Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting to our website. Please review this policy regularly to stay informed of any updates.

Contact Us If you have any questions regarding this Payment Policy or need assistance with your payment, feel free to contact our customer support team:

Email: info@cocus.co.uk
Phone: 07896769127

By completing a purchase on www.cocus.co.uk, you agree to the terms and conditions outlined in this Payment Policy.